Patient Experience Simulation Lab 2022: 10/5/22
The purpose of this interactive experience is to create positive patient experiences through communication skills, compassion and best practices within a safe learning environment. This is a 4 hour simulation experience that includes role playing to demonstrate the patient experience tools and service recovery. This includes effective communication and personal interactions via use of: AIDET, Listen, Explain, Validate, Teach Back Method, Commit to Sit, Managing Up, Heart-Head-Heart communication methods, and integrate Service Recovery into applicable encounters.
Desired learning outcome
Using a Likert scale, after participating in this event, learners will have an increased knowledge in communication as a tool to build trust and create an optimum patient experience.
This course is intended for Nursing.
Melissa Oberle DNP, RN, OCN, NPD-BC Responsible Nurse Planner, firstname.lastname@example.org
Sue DeRose, BA
Laurie Couillard, BS
Lisa Daury, BSN, RN, CVRN
None of the planners or presenters for this educational activity have relevant financial relationships to disclose with ineligible companies.
CE Accreditation Statement
Advocate Aurora Health is approved as a provider of nursing continuing professional development by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) 3.6 contact hours have been awarded to this activity. To receive contact hours, participants must attend the entire activity.
- 3.60 AttendanceAttendance Credit
- 3.60 Continuing Nursing Education (CE)Aurora Health Care is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 3.60 contact hours have been awarded to this activity by the Wisconsin Nursing Association. To receive contact hours, participants must attend the entire activity.