Patient Experience Simulation Lab for Providers 2023
The purpose of this interactive experience is to create positive patient experiences through communication skills, compassion and best practices within a safe learning environment.
This course is intended for AAH providers
At the end of this session, learners should be able to:
- Demonstrate effective communication and personal interactions via use of: AIDET, Listen, Explain, Validate, Teach-Back method, Commit to Sit, Managing Up, Heart-Head-Heart communication methods, and integrate service recovery into applicable encounters.
- Demonstrate effective use of best practices, including but not limited to hand hygiene.
Click on a course to view the outline and enroll.
This course is available to Aurora Health Care providers (employed and independent) only. If you need help enrolling or logging in, please contact Advocate Aurora Health CME Office at email@example.com.
Contact the Advocate Aurora Health CME Office at firstname.lastname@example.org if you have any questions or need assistance.